r999's Privacy Policy

r999 is a safe and reliable online gaming platform for players in Bangladesh. We believe you should have full control over your personal information. This privacy policy explains what information r999 collects, why it is collected, how it is used, and what measures are taken to keep your information secure.

Please read this policy carefully before using our platform. By creating an account on r999 or using the site, you will be considered to have agreed to the terms of this privacy policy.

Data Collection

r999 collects the types of information listed below in order to provide its services properly.

Registration and Identity Information

Information you provide when opening an account includes:

• Full name and date of birth
• Email address and mobile number
• Current address
• Identity document details (national ID card, passport, or other government-approved documents)

Transaction and Payment Information

Information collected during deposits and withdrawals includes:

• Mobile number linked to bKash, Nagad, or Rocket account
• Transaction amount, date, and time
• Transaction ID and confirmation details
• Account balance and bonus history

Technical and Usage Information

When you use r999, some information is collected automatically:

• IP address and device type
• Browser type and operating system
• Pages visited and time spent
• Gaming activity logs (bet amounts, play time, results)
• Information collected from cookies and similar tracking technologies

Purpose of Data Use

r999 uses collected information for the following purposes:

Service operation and improvement

• Creating, managing, and verifying your account
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket)
• Personalizing your gaming experience
• Identifying and resolving technical issues on the platform
• Providing technical support

Security and compliance

• Preventing fraud, cheating, and illegal activity
• Account identity verification (KYC)
• Implementing responsible gaming policies
• Complying with applicable laws and regulations
• Age verification (confirming age of 21 or above)

Communication and support

• Sending important account-related notifications
• Providing 24/7 live chat and email support
• Resolving your requests and complaints
• Promotional offer information (subject to your consent)

Data Storage and Protection

r999 applies industry-standard technical and organizational measures to protect your information. Our security framework is described below.

Technical Protection

• SSL/TLS Encryption: All data exchanged between your browser and our servers is fully encrypted.
• Data Encryption: Stored sensitive information (payment and identity details) is kept in encrypted form.
• Firewall and Intrusion Detection: Active monitoring systems are in place to prevent unauthorized access.
• Secure Data Centers: Information is stored in secure, controlled environments.

Retention Period

Your information may be retained while your account is active and for a defined period after account closure to meet legal and regulatory requirements. The retention period depends on the type of information and applicable law. Once the required period ends, information is securely deleted.

Sharing Information with Third Parties

r999 never sells your personal information to third parties. However, information may be shared in certain circumstances:

Service provider partners

Information may be shared as needed with service providers such as payment processors (bKash, Nagad, Rocket), IT services, fraud prevention, and customer support in order to deliver services effectively. These partners operate under strict confidentiality agreements and may not use your information for any other purpose.

Legal obligations

Information may be disclosed pursuant to court orders, regulatory authority directives, or other legal requirements. Cooperation with relevant authorities may occur in investigations of fraud or cybercrime.

Game providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, or others may access technical data from gaming sessions to ensure Fair Play. They do not receive your identity information.

Cookies and Tracking Technologies

The r999 website uses cookies and similar technologies that help improve site functionality and personalize your experience.

Types of Cookies

• Essential cookies: Required for the basic functionality of the site (login sessions, security tokens). These cannot be disabled.
• Functional cookies: Remember your preferences and settings (language, display preferences).
• Analytics cookies: Collect site usage statistics that help us improve our services.

You can control or reject most cookies by changing your browser settings. However, disabling certain cookies may cause some site features to not work properly.

Your Rights

As a user of r999, you have the following rights regarding your personal information:

Data Access and Portability

You may request details of what information r999 has collected about you at any time. Upon request via email ([email protected]), we will provide the information within a reasonable time.

Data Correction

If any information stored in your account is incorrect or incomplete, you may request a correction. Our support team is available via 24/7 live chat or at [email protected] to assist you.

Account Closure and Data Deletion

You may request to close your account. After closure, information will be retained for the required period to meet legal and regulatory obligations, then deleted.

Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you may opt out at any time by contacting the support team. However, important notifications related to transactions and account security cannot be turned off.

Protection of Children and Minors

r999 is for users aged 21 and above only. We do not knowingly collect information from minors. Age is verified during registration, and proof of identity may be required in cases of doubt.

If information that proves to belong to a minor is provided to us, that account will be closed immediately and the associated information will be deleted. For more information on responsible gaming, please visit our Responsible Gaming page.

International Data Transfers

Some data used to operate r999's services may be stored on servers located outside Bangladesh. In such cases, we ensure that transferred data receives protection equivalent to the standards described in this policy.

For transfers of data to third countries, we ensure appropriate contractual safeguards so that your information remains protected everywhere.

Policy Changes

r999 may update this privacy policy from time to time. For any significant changes, we will notify you via your registered email or through a clear notice on the site.

Continued use of the site after changes will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

Other Important Matters

Third-party links

The r999 website does not contain links to external sites. Our payment partners (bKash, Nagad, Rocket) have their own privacy policies — when you are on their platforms during a transaction, you will be subject to those policies.

Account security is your responsibility

Keep your login password and account information completely confidential. r999 will never ask for your password or payment PIN via email or chat. If you notice any unusual activity, notify the support team immediately.

Fair Play and Data Use

Your gaming data may be analyzed to ensure Fair Play. If any suspicious patterns or fraudulent behavior are detected, the account may be investigated or suspended.